Inside Outside Innovation

On this week's episode of Inside Outside Innovation, we sit down with Dr. Shameen Prashantham, Author of Gorillas Can Dance. We talk about the benefits, opportunities, and challenges, corporates and startups face when trying to partner, grow, and innovate together. Let's get started. Inside Outside Innovation is a podcast to help the new innovators navigate what's next. Each week, we'll give you a front row seat into what it takes to learn, grow, and thrive in today's world of accelerating change and uncertainty. Join us as we explore, engage, and experiment with the best and the brightest innovators, entrepreneurs, and pioneering businesses. It's time to get started.Interview Transcript with Dr. Shameen Prashantham, Author of Gorillas Can DanceBrian Ardinger: Welcome to another episode of Inside Outside Innovation. I'm your host, Brian Ardinger. And as always, we have another amazing guest. Today, we have Dr. Shameen Prashantham. He's the author of a new book called Gorillas Can Dance: Lessons from Microsoft and other Corporations on Partnering with Startups. Welcome to the show.Shameen Prashantham: Thanks so much, Brian. Great to be on your show. Brian Ardinger: I'm excited to have you on the show for a lot of different reasons. One is your book of course. But also, you've been doing a lot of research into the area of startup corporate collaboration as your role as a professor of international business and strategy and Associate Dean at the China Europe International Business School in Shanghai. So, I wanted to start off the conversation with what got you interested in researching this intersection between startups and corporates and innovation. Shameen Prashantham: You know, Brian, I decided to go down the path of academia when I was in my late twenties. And then I did a PhD in Scotland. About how startups went international. And this was a topic that was gaining traction at the time. But I did my research in an international business unit that had made its names by studying large companies. Particularly large us multinationals that had established a presence in Scotland. It appeared to me as I was completing my doctoral work, that we were making an artificial distinction between these two sets of companies. Certainly, they occupied very different worlds in a way and had very different realities, but I was beginning to see some weak signals of the prospect of collaboration. And so, by about 2005, which is when I graduated with my PhD. I began to ask why are we studying these different companies separately. And in Scotland, there was a recognition by policy makers even, that for example, IBM, which had been around for a few decades or Sun Microsystems, they too were trying to actually do more innovation in their far-flung subsidiaries.And one way to do that would be to connect with local innovative startup, that we're quite keen to gain some access to the commercial muscle of these large companies. And so that was when I began to observe this possibility, this potential. And I found it fascinating and just sort of stuck with it. Brian Ardinger: One of the core premises of your book and your research is how do large companies stay innovative? And you're saying that more and more companies are looking at startups as a way to inject innovation into their core. Talk more about what you've learned through your research. Shameen Prashantham: Initially when I started looking for examples. I think they were really happy accidents. You know, you had unusually entrepreneurial manager in a subsidiary of a multinational thinking, gosh, we've surely gotta be able to do more than we can in terms of innovation, but there's a chicken and egg problem.Headquarters isn't going to give us the mandate to do more innovation unless we have the capabilities. But we are not going to be able to build the capabilities unless we have a mandate. Some of these guys were saying, well, let's just fly under the radar a little bit and try and dabble with some innovation by our collaboration with local startups.And they were able to do that, fairly inexpensively. The local startups were interested to do this. And I published an article called Dancing with Gorillas in 2008. Mainly from the point of view of the startups. But from that point onwards, what I began to notice, interestingly was the big company is gradually started saying, well, actually, why don't we do this more systematically?And the company that I have studied the longest is Microsoft. So coincidentally, 2008 was the year they introduced BizSpark which was their first major programmatic initiative for startups. Partly driven by a concern that the open software movement was going to cause problems. Give startups and alternative in terms of software tools. So, they were giving away software tools for free. But I think that became an important start. This was managed out of Silicon Valley under the leadership of Dan'l Lewin who was a Silicon Valley insider brought into Microsoft to engage with startups. And then what I observed over time is companies like Microsoft, which were, I think pioneers in this area, had a combination of top-down initiatives run by people like Dan'l out of Silicon Valley and bottom-up initiatives championed, for example, by managers in Israel who felt they really ought to tap into the fantastic potential for entrepreneurship in their region. And then things developed. And then I came across SAP doing something for startups out of Silicon Valley and so on. But the other thing that became interesting more in the last sort of five to seven years is that companies in traditional industries, automotive, banking, fast moving consumer goods.Especially around 2015, I began to notice startup programs, being initiated by them too. Partly as a response to the digital disruption. And they too felt, you know, they recognize the need to be much more innovative, agile, and entrepreneurial while they were introducing intrapreneurship programs. There was no reason not to also tap into the entrepreneurial energy in startups on the outside. Brian Ardinger: Well, you definitely seem to have this change, this rise of startups, and the rise of startup ecosystems I think helped bring this to the forefront of companies as well, where you saw more and more companies getting up and going faster than ever before. And the ability to start things, create things, build things, I think put a spotlight on startups in a way that hasn't been in the past. You mentioned it started, you know, a lot with the technology companies looking at startups as a core opportunity and that. Now it's been moving on to other realms. Other industries and that. What are you seeing when it comes to what's working and what's not working when it comes to partnering with startups?Shameen Prashantham: Great question. And just to briefly comment on what you said. I think I absolutely, right. My comments earlier, maybe emphasize more the demand side of things. You know, the big companies recognizing the need to be more entrepreneurial. But on the supply side, definitely we've seen more startups coming to the floor.And I think cloud computing is one of the game changers, and I think that's how Microsoft became more and more interested as well. And you know, the fact that ...

On this week's episode of Inside Outside Innovation, we sit down with Jackie Miller, Program Director of the Corporate Innovation Fellowship at On Deck. She's also a former corporate innovator at Chobani and Chanel. Jackie and I talk about the ups and downs of corporate innovation and the benefits that a community of peers can bring to helping both startups and corporates navigate today's fast-paced world of change. Let's get started.Inside Outside Innovation is the podcast, to help the new innovators navigate what's next. Each week, we'll give you a front row seat into what it takes to learn, grow, and thrive in today's world of accelerating change and uncertainty. Join us as we explore, engage, and experiment with the best and the brightest innovators, entrepreneurs, and pioneering businesses. It's time to get started.Interview Transcript with Jackie Miller, Program Director of the Corporate Innovation Fellowship at On DeckBrian Ardinger: Welcome to another episode of Inside Outside Innovation. I'm your host, Brian Ardinger. And as always, we have another amazing guest. Today, we have Jackie Miller. She is the Program Director of Corporate Innovation Fellowship at On Deck. Which is an accelerator for startups and careers. Welcome to the show, Jackie.Jackie Miller: Thanks, Brian. Happy to be here. Brian Ardinger: I'm excited to have you on the show to talk about this amazing On Deck Program focused on Corporate Innovation. You've got some heavy chops in corporate innovation yourself. I know a lot of our audience is familiar with the startup scene and what's going on in corporate innovation.And they may have even heard about On Deck. Because I know over the last year on-deck has been putting on a variety of different accelerator types of programs. And now this move into corporate innovation. Maybe start off with telling us a little about what is On Deck? Jackie Miller: Yeah, absolutely. I was really excited to discover it existed. To your point, like working in the corporate innovation space, you're always a few steps away or immersed in like the startup ecosystem and world.But I think that what On Deck is doing is something really unique and special. On Deck was founded by Erik Torenberg. He was early, employee number one at Product Hunt. And later founded Village Global VC firm. So, really immersed in this space. And started On Deck or the vision for On Deck as a series of live dinners for founders, founders in between, people, ambitious people, thinking about their next move. And started with some like in-person IRL dinners that quickly kind of grew outside of San Francisco. And clearly was filling a need. Then in the pandemic, really accelerated this community to become a virtual global one. Right? The idea that there was such demand for this leveling up. Finding your next thing. And connecting with the right people, and ideas. So that really created the On Deck momentum that has brought us to today.It started with founders. A community for founders. And then quickly grew from there. So, we raised our Series A about a year ago, and now we have a startup accelerator. Yes. Which we announced recently. But we see ourselves as, like you said, as a career accelerator. So, there are programs for Chiefs of Staff, Product Managers, Designers, Marketers, Business Development, and now Corporate Innovation. Sort of designed to help people, whether you're starting a company or joining a company or kind of growing an existing company. How do you level up? How do you connect with your peers? And how do you find the safe space for digging into some of those ideas? And this is exactly the kind of thing I think, as you and your listeners probably know, could add a ton of value to corporate innovators.Brian Ardinger: I've followed On Deck from the beginning. Has a lot of different overlap with some of the audience as far as things that we talk about as trends. Whether it's no code or podcasts, or angel investing. And all these types of multitalented types of people that have this intersection of building things.And so, when you came to me and said, hey, we've got this corporate innovation fellowship spinning up, what do you think of it? I'm super excited to be part of it. And why is there a need for a corporate innovation fellowship versus anything else that's out there? Jackie Miller: You know, as you mentioned, I spent some time doing this at Chanel, spent the last few years in this space. And will probably be a surprise to no one that innovation in a corporate context can be really challenging. Right? The idea that every time I talk to people in this space. Both my colleagues at the time and my peers at other orgs. You quickly kind of realized that what people were looking for was moral support. Like this is almost envisioned as a support group, right? Like-minded builders who are navigating the same internal politics. Sometimes it's such a relief to hear. I was talking to someone the other day who described it as like, I feel like a unicorn in a forest. Find the other unicorns. Where they live and what they're doing. It's a really comforting and motivating, energizing feeling. And, you know, you mentioned following obviously the startup space. There sometimes it feels like we're drowning in startups, right? There's so many out there, but finding really good, vetted enterprise ready startups and having mutually beneficial outcomes with them is really hard too. As we all know, there's a big cultural difference there. So, there's a need for a better interface between corporates and startups.We know both sides want to work together. But more often than not, it's hard to integrate those two worlds. Which usually comes down to the very, not so sexy part of innovation. Which is really like internal processes, infrastructure, and governance. I've always found that it comes down to this and none of us are reinventing the wheel with how you strategize and plan around that. But it's really hard to know what works and where the roadblocks are. And to your, you know, No Code mention on some of the other trends, I think all of this is intersecting around emerging tech. And like trends that are impacting brands. And, and why they even have to think about innovation. So, all of this to say, like there's a lot going on here. We're all facing the same challenges. Wanted to take down the innovation theater and buzzwords. And create a space for real talk about what's going on. Brian Ardinger: I think the other trend that this is really hitting on is this whole move to education. You know, this changing trend of education. And like you said, career paths. You know, we talk a lot about this slash career or this portfolio career that people are having to embrace because change is happening so fast. And you used to be able to get a degree and continue your career for 20 years. And that'd be good. But nowadays, everything's changing so fast. You need to have outlets to learn new skills and things along those lines. So that's another thing I really liked about what On Deck's doing is again, it's not focused on one particular thing. Even though you do get the ...

On this week's episode of Inside Outside Innovation, we host Jennifer Smith, CEO and Cofounder of Scribe. Jennifer and I talk about her journey as an accidental entrepreneur and the trends and opportunity she sees as she grows a software company on a mission to build the first operating system of know-how. Let's get started.Inside Outside Innovation is the podcast to help the new innovators navigate what's next. Each week, we'll give you a front row seat into what it takes to learn, grow, and thrive in today's world of accelerating change and uncertainty. Join us as we explore, engage, and experiment with the best and the brightest innovators, entrepreneurs, and pioneering businesses. It's time to get started.Interview Transcript of Jennifer Smith, CEO & Co-founder of ScribeBrian Ardinger: Welcome to another episode of Inside Outside Innovation. I'm your host, Brian Ardinger. And as always, we have another amazing guest. Today we have Jennifer Smith. She is the CEO and co-founder of Scribe. Which is a startup software company that enables you to automatically generate step-by-step guides for any process or task. Welcome to the show, Jennifer,Jennifer Smith: Pleasure to be here Brian. Brian Ardinger: I am so excited to talk to you. Not only because what you're building. But you've got a pretty interesting background that I think our audience will get into. My understanding is you got into entrepreneurship as a, an accidental entrepreneur. You've spent some time at McKinsey and at Greylock. Degrees from Harvard and Princeton. And now you're developing and building a startup from scratch. So why don't we tell the audience about how you got on your path to becoming an entrepreneur. Jennifer Smith: Yeah, I, I do say I'm a bit of an accidental entrepreneur, cause I, you know, meet so many folks in the valley who say, I knew since the age of 10 that I was going to found a company. And you know, if you had asked me even a few years ago before I started Scribe, I would have said no, unlikely not. To me I fell in love with a problem. So, I'll kind of take you on a quick history tour. Imagine it's 10, 15 years ago, you know, when you're a leading global corporation and you want to figure out how work is getting done. Maybe you're facing a productivity imperative or you're scaling up your company. And so what do you do?You probably hire some fancy consultants, right? And they probably come around. And they interview your people. And they create a bunch of PowerPoints. Maybe they document what some of your best practices are like. Anyone who has seen office space can maybe just think of the Bob. And, you know, I should know, I spent seven years at McKinsey. Doing exactly that. I did mostly work in our Oregon operations practice. Which functionally meant spending about eight hours a day in an operation center, looking over the shoulder of agents, trying to figure out how they were doing things. And I learned really quickly the name of the game, at least as a consultant at the time was you figured out who the best person that ops center was. You sat next to them. And you said, what are you doing differently Judy. And Judy would tell you. Right? Oh, I was trained to do this. And you know, she'd pull out a big manual. I'll date myself. It was a big binder at the time. Right. Here's what I was trained to do. But, you know, I found these 30 shortcuts. And here's what I do. And I would write that down and my team would sell that back to our clients for a whole bunch of money.I always thought like, gosh, if the Judy's of the world had just had a way to share what they know how to do, they could have had really big impact on that ops center. Right. They didn't need me and my team to be saying it for them. And so that always kind of nagged at me, but I figured that was a problem for someone else to solve someday.And then fast forward a decade later, and I'm working at Greylock on Sand Hill Road. And I spent a lot of my time there meeting with CXOs of large enterprises. So CIO, CDOs, Chief Innovation Officers. A lot of folks who would kind of come talk to VCs to try to understand how they could be more innovative.I counted them when I left actually. I talked to over 1200 folks. So pretty broad sample. And what I realized was nothing had changed. The way that you still wanted to understand how work was getting out. You were still getting some version of a 28-year-old Jennifer with a Lenovo ThinkPad running around, interviewing your people, right?Maybe it was an internal person and maybe now you're using a fancy Wiki instead of PowerPoint to capture it. But the idea is still the same. It was still very manual, not very scalable. And that was crazy to me. We'd had so much technological innovation and something that's so core. So fundamental to the way that millions of people, billions of people around the world work, hadn't changed. And so, I just got really obsessed with this problem and Scribe was born. Brian Ardinger: So that's the impotence of the problem. It's like, okay, well, I've got this little nugget and ideas are great, but obviously you have to execute on that idea to make it an innovation or make something of value from that. How did you go from that nugget of information to finding a team or finding somebody who could help build or solve this problem for you?Jennifer Smith: I believe in fast iteration around this. And so what we said was let's try to build the most basic MVP of a company and a product around this idea. And our idea was what if we could watch an expert do work and automatically capture what they know how to do? What if it was just like documentation as digital exhaust? Just a by-product of you doing your normal job.And so, we built what was the very beginnings of Scribe. Wasn't even called Scribe at the time. And what we were focused on was just getting something very basic out there. That was for free. That people could test and use. And we could learn from that. And so, we kept the company very lean. Maybe a topic for another conversation. But I believe in running very, very lean as a team. Probably painfully so.Until you really feel like the market is pulling something out of you. And so, we put our software out in the world. And sort of said, like, let's see how people use this. And what they tell us. And Scribe picked up some legs after a bunch of iterations and grew. And now it's being used by tens of thousands of workers around the world.And that's because we really focused on a type of software that the end user would want. I think a lot of enterprise software today is focused towards a buyer. It's something that your boss tells you to use. And that's why you use it. And we said, let's flip this on its head. Let's try to iterate our way to a product that someone uses because they want to, not because their boss is telling them to. But because it makes their day easier, they're more productive. They get recognized for their contributions. Brian Ardinger: It's an interesting approach because we've seen a couple of different companies that have taken that B2B approach and flipped it on its head. Like a Slack where, you know, again, it's a product team or something that starts to engage and use the product. And then through that word of mouth and through iterations, they start getting to the point where the ...

On this week's episode of Inside Outside Innovation, we sit down with Ben McDougal, Author of You Don't Need This Book: Entrepreneurship in the Connected Era. Ben and I talk about his portfolio-based career in entrepreneurship from founder to 1 Million Cups organizer, to his current role as entrepreneur In residence and ecosystem developer with Techstars Iowa. Let's get started.Inside Outside Innovation is the podcast to help new innovators navigate what's next. Each week, we'll give you a front row seat into what it takes to learn, grow, and thrive in today's world of accelerating change and uncertainty. Join us as we explore, engage and experiment with the best and the brightest innovators, entrepreneurs, and pioneering businesses. Let's get started.Interview Transcript with Ben McDougal, Author of You Don't Need This BookBrian Ardinger: Welcome to another episode of Inside Outside Innovation. I'm your host, Brian Ardinger. And as always, we have another amazing guest. Today we have Ben McDougal. He is author of the new book, You Don't Need This Book: Entrepreneurship and the Connected Era. Welcome to the show. Ben. Ben McDougal: Thanks, Brian. It's great to catch up with a friend and looking forward to connecting with your audience.Brian Ardinger: Absolutely. You and I have known each other for a number of years in the startup ecosystem building world. You hang out in Iowa. And I hang out here in Nebraska. It's been fun to see your journey. You joined Techstars Iowa as kind of a hybrid role as an entrepreneur residence and ecosystem development person. So how did you get involved in startup ecosystem development? Ben McDougal: Thanks, Brian. Yeah, I've always been an entrepreneur. I came out of school, admittedly, thinking that we got expensive pieces of paper to go build someone else's dream. But startup, wasn't a word back in 2004. I got a computer science degree wanting to develop video games.And so looked at that industry. Which led me to web development. When I look back at it, it was pretty entrepreneurial. I mean, talking with endless different industries on how to build their business online. And so, while I was in somewhat of a traditional kind of business development role. I don't know what spawned the entrepreneurial spirit besides just recognizing an opportunity. So, I created a 3v3 soccer tournament. I had played soccer. I was in a web development shop and could make a nice live event come to life. Ended up having two years of that before selling it to a local soccer club, as we had launched a social network for gamers. It was interesting looking back using entrepreneurship to wedge myself into an industry I was always passionate about. But there's a whole community side that was emerging.And so built Jet Set Studio. It's still a small sliver of my career portfolio. Doing video game events around North America and building community in person and online. That was some of the early interactions of community building. I would stay in web development for eight years and retire out of that and go into another kind of traditional role inside the home building industry. Never really touched a hammer and kind of avoid manual labor, genuine.In that home building world, we found a disconnect between Home Builders and Realtors. So, we built an open house scheduler, knowing that it's not hard, but it's recurring when they're connecting that open house schedule. So that's Open Open. Alongside of that, that intrapreneurial spirit was fed with that parallel entrepreneurial spirit ended up building Flight Bright in the craft beer industry, which was an electronic beer flight paddle.It translated and continues to be that type of electronic serving system. But we added a beer festival app. And so that's Flight Bright and that story continues to be written. And you think about this diversified career portfolio that has a mixture of entrepreneurial and intrapreneurial activities. And the glue that brings it all together, along with myself is the community. Leaning into community and recognizing the energy of accelerating others.And so that's where you see my work in 1 Million Cups long ago. Like I was a part of a 1 Million Cups every Wednesday as an entrepreneur. But when the opportunity to lead emerged, I rose my hand. Got involved. That led to the chance of being a regional rep. So, we built this role to help support all of the different organizing teams across the United States.And so, I've been the Midwest regional rep now for the last four years. And that has been remarkable. Supporting and connecting 45 different 1 MC communities across 12 states, has created an awareness when it comes to entrepreneurial ecosystem building, at a rural, medium, and large size environment.Brian Ardinger: Absolutely. 1 Million Cups. I've mentioned this on the program, a number of different times, and I know a lot of people in the entrepreneurial startup side have maybe heard of 1 Million Cups. But on our corporate innovator side, it's, it's one of those programs that I think that more corporate innovators should become involved and that. Maybe give a little bit of background about 1 Million Cups and why that's so important, not only for the entrepreneurs in your community, but the companies and the other organizations.Ben McDougal: I think intrapreneurship at existing companies, small, medium, and large is a critical component to any entrepreneurial ecosystem. Having employees that are the champions of change for their existing company, plugging into community activities, helps them stay in front of the innovation curve. Fuels like their innovative energy. And creates opportunities to collaborate with entrepreneurs that in a way that helps their companies.And so, whether it's the energy. Kind of the network and human capital that can come from this type of active. All the way over to the financial capital and opportunities for those companies to benefit from their interactions with startups is real. One quick tactic, Brian, that catches my attention is larger companies treating activity within a startup community as volunteer hours.So, removing the barrier of PTO for someone who wants to go to 1 Million Cups on a Wednesday morning. Or to that startup event. Instead of restricting that type of activity by saying they need to take time off. It's celebrating that activity, knowing that while it's a little less time outside of the office, the energy, the activity, the connections, the progress that has made through that activity, benefits the company, perhaps even more. There's some value when you think about giving intrapreneurs, the freedom to explore their curiosity. Brian Ardinger: Absolutely. And that's one of the things that we talk about a lot is not only entrepreneurs have to get out of the building, but intrapreneurs as well. And you can't build anything without actually getting out there and trying things and testing things and being a part of the communities.We talk about this concept of a portfolio career and more and more folks I believe are going to have to be transitioning to this concept of, you know, you don't do just one job for 20 years of your life. It's a series of different side hustles and projects and people you work with and that. As an early adopter to this portfolio career type of lifestyle, what are some hints or suggestions you could make...

On this week's episode of Inside Outside Innovation, we sit down with Jim Euchner, author of the new book Lean Startup in Large Organizations. Jim and I talk about the underlying fears companies have when trying to change and implement innovation initiatives. And what they can do to initiate and build Lean Startup methodologies to embrace change and stay competitive. Let's get started.Inside Outside Innovation is the podcast to help the new innovators navigate what's next. Each week, we'll give you a front row seat into what it takes to learn, grow, and thrive, in today's world accelerating change and uncertainty. Join us as we explore, engage, and experiment with the best and the brightest innovators, entrepreneurs, and pioneering businesses. It's time to get started.Interview Transcript with Jim Euchner, Author of Lean Startup in Large OrganizationsBrian Ardinger: Welcome to another episode of Inside Outside Innovation. I'm your host, Brian Ardinger. And as always, we have another amazing guest. Today, we have Jim Euchner. He's an honorary professor at Aston Business School in the UK. Editor in chief of Research Technology Management Journal. Former VP of Global Innovation at Goodyear. And he is author of a new book called Lean Startup in Large Organizations. Welcome to the show, Jim. Jim Euchner: Thank you. Thanks for having me. Brian Ardinger: Well, I'm excited to dig in. You've been involved in Lean Startup for a long time, specifically around this idea of corporate innovation, which I think when you hear Lean Startup, at least in the early days, you didn't think about it from a corporate perspective.I found, like when I talk to establish enterprises and you bring up the word or the term lean startup, a lot of times it has baggage around it. They dismiss it or think about it as you know that startup term. How do you define or talk about Lean Startup? Jim Euchner: I think about Lean Startup, in its basics the same way that the founders of it did. You know, Eric Ries and Steve Blank and so forth. I think it's a way of taking a high-risk venture from a very high-risk place to a place where it's something that you can bet on. It's a way of iterating your way toward a great customer value proposition and a good business model. The challenge in large corporations is that each of the practices of Lean Startups in its own way, sort of sparks an antibody inside the corporation. So Lean Learning Loops. They are a wonderful way of learning. Business experiments is another term for it. But if you have a lot of experiments and pivots, it can seem very chaotic to people inside the corporate setting. So, you have to do what I would call an impedance match between the corporate setting and the Lean Startup practices. The central Lean Startup practices are still very valid. But the way they're managed, there are some complimentary practices that make them effective inside large organizations. Brian Ardinger: You bring up a great point. It really doesn't matter if you're building something brand new in an uncertain environment as a startup or within a corporate environment. The same principles can be used to navigate that unknown or that uncertainty. In your book you talk a lot about, I guess, the common fears that leaders and organizations have when it comes to change or Lean Startup and that. Can you talk through and outline some of the key fears that you talk about in the book? Jim Euchner: Yeah, sure. So, the first one is this sort of fear of chaos. That the innovation program will just be out of control. And one way that's effective in doing that is to create what I would call an Innovation Stage Gate. So the practices of Lean Startup are still practiced, but they're inside a discovery phase, a business model development phase, and an incubation phase. That gives people inside corporations the chance to learn, to comment, to review at very critical stages. So, review the customer value proposition and the customer value. Review the business model. And very importantly, the effects that the business model will have on the core business. And then before scaling, understand how it works in the real market. The first fear is the fear of chaos. The second fear is a fear that the innovation team will disrupt the operations of the core. Everybody they're working with has a day job. Right. And you're asking them to take exceptions, to move quickly, to do stuff that you know, that really on the financial side, doesn't matter a lot in the near term. But it still has an urgency. And it may be outside the bounds of their usual experience. So, it's risky. Helping people manage that is important as well. Brian Ardinger: This fear of distraction. I hear it all the time. We don't have time to innovate. You know, we don't have time to try these new things and that. What are some of the ways that you can get people to overcome that mindset? Jim Euchner: It's a combination of things. And I really think that each company has to look at their own culture in order to decide. One thing that people do is, and it's the first thing to do, is just try to get corporate air cover. Someone says it's okay to do it. And that gives a permission. And then if they don't do it, it gives us permission also to escalate.The problem with that is escalation wears thin very quickly. And you make more enemies than you can afford to make. One of the things that I found most effective in my experience is to bring the functions along as you go, but to have no expectations of them in the early stage, other than that, they'll just provide the support you need to get something done.So, if I'm talking to procurement, I don't want them to do a full RFP. I don't want them to take a risk with their own career on something, but I need their help in putting together a contract that will meet our requirements. And if I have to sign off on that or I have to provide them some resources in order to cover the cost that that will have to them, then I'll do that.The very important one is legal liability. Legal liability is very important to protect the core corporation. But when you're doing experiments, they can seem awfully risky. In that instance, you may need to raise the issues, explore the issues, understand the implications, and then co-sign off. They may still say, I don't like that liability risk, you say, okay. But we'll take it in this one instance. And I'll take that on myself. The core thing is just to not keep people in the dark because you're afraid they'll jump in. And to give them at the stage of incubation, really a chance to rash through all those issues. So, if you're a non-standard IT organization, what are you going to do about the final product? And you can thrash that out in incubation, not during the early experiments. And the same kind of thing happens across the company in sales and procurement and everything. Brian Ardinger: Yeah. I find that if you have this almost side project mentality, it's like, oh, we're doing a side project to test or iterate or try something. And then by the time it gets to the point where you need to escalate it, a lot of times you have additional evidence or insights that you can then get that buy in from the higher ups. Jim Euchner:...

On this week's episode of Inside Outside Innovation, we sit down with Allison Weil, Senior Associate at Hyde Park Venture Partners. Allison and I talk about some of the latest trends in venture capital in places outside the Valley. And we dig into some of the tips and insights for new founders.Inside Outside Innovation is a podcast to help new innovators navigate what's next. Each week, we'll give you a front row seat to what it takes to learn, grow, and thrive in today's world of accelerating change and uncertainty. Join us as we explore, engage and experiment with the best and the brightest innovators, entrepreneurs, and pioneering businesses. It's time to get started.Interview Transcript with Allison Weil, Hyde Park Venture PartnersBrian Ardinger:  Welcome to another episode of Inside Outside Innovation. I'm your host, Brian Ardinger, and as always, we have another amazing guest. We have Allison Weil; she is a Senior Associate at Hyde Park Venture Partners. Welcome to the show, Allison. Allison Weil: Thanks for having me. Really excited to chat today. Brian Ardinger: Have you, we've had a chance to work together a little bit. You were panelists at the IO 2020 summit and helped look at a lot of the startups that we had at the startup showcase. And you and I were on an investor panel for the Pipeline Entrepreneurs about a month ago. I realized we hadn't had a chance to sit down and talk more in depth about the life and times of venture capital here in the Midwest. So, I figured I'd have you on the show. How about you tell the audience about Hyde Park Venture Partners and what do you focus on? Allison Weil: Yeah, absolutely. So, Hyde Park Venture Partners, we are a seed through Series A, venture capital fund, based in Chicago, that exclusively invests in companies in what we call the mid-continent. And we define that as the traditional Midwest plus Toronto and Atlanta. Most of our investments are in software companies. A lot of it is SaaS, but we're also investors in marketplaces and tech enabled-services and companies that we invest in can be anything from free product, you know, with a great team, all the way through a few million dollars in annual-recurring revenue.Brian Ardinger: The new world that we're living in, the post COVID world, let's take a step back and over the last year, what have you seen? That's changed the dynamics of venture capital in this now post COVID world. Allison Weil: Yeah. Great question. So, I think, you know, the first and most obvious thing is the shift to entirely remote investment. You know, prior to this past year, we really actually emphasize meeting our founders in person.You know, you learn a lot when you meet someone in person that you can't over Zoom call, you know, or a phone call. And I think that's still true for the record. So, it's not a thing that I think is going to stay permanently. I'm not on a perma-Zoom bandwagon, but you know, obviously that was kind of the first thing is a shift to fully remote investing and investing without meeting our founders in-person at all. The thing that, that enabled that's been different particularly in the Midwest, is it means that investors and founders don't have to be in the same city or location, which makes it easier for coastal investors to spend time with interesting companies in the Midwest. And so that's been a trend that we've certainly noticed a little bit.The other thing that we've noticed, frankly is that investment hasn't slowed down at all. It might've slowed down for a little bit in March and April is everybody, ourselves included, took some time to like orient ourselves to this new world, like personal life, professional. Like what in the world is going on right now? Let's figure it out. What's going on with our portfolio companies, get everything stabilized. But past that, investment's been going on rapidly and at high valuations, and the markets are shockingly hot. All of that is what I'm seeing, which is certainly, probably not what I would have anticipated, if you would have asked me, you know, the second or third week of March, like what's this next year going to look like.Brian Ardinger: A number of questions come to mind after what you just talked about, one being, so you mentioned investing remotely. What have you learned about how you can read a person or what specifically is different about investing remotely versus in person and how have you adapted? Allison Weil: What investing remotely requires you to do is spend a little bit more time just on having those conversations with folks over Zoom, right? So typically, you'd invest in person. You might go to lunch with somebody or dinner, you know, in the city, and just build that rapport. Right? Early-stage investment report is actually pretty important because you're building your relationship that can last a really long time. And so, you don't want to cut that time short. You still want to spend lots of time with the entrepreneur. You still want to get to know them and you can do that over Zoom. Right? Like you can still learn about like who are you as a person? How do you lead a team? You know, how do you interact with people who are different than you? How do you make decisions and all of these things that are still important, you can pick it up via Zoom.There is some stuff that you can't. I think some of like the interpersonal chemistry is a little bit different over Zoom versus, you know, in-person, but you still have to spend all of that kind of time getting to know folks. It just might be more sporadic than the concentration that you had, you know, when you traveled to their city.Brian Ardinger: Have you seen founders address it differently or different ways that they've come across better in that particular environment?Allison Weil: I rely more on quality decks than perhaps I did in the past. So, in that first conversation, if it was in-person, it's a little bit easier to interject and kind of read the room a little bit more and people over Zoom, the really good founders, are doing that over Zoom effectively. So, they are using a deck, but they're using it as a prop rather than as the center of their conversation. Right. They're still reading my facial expressions. They're still figuring out, you know, if I have a question that needs to get asked or where to pause and where to keep going and things like that. And they're effectively guiding the conversation much more so. I prefer those kinds of intro conversations to be more like a conversation than a pitch.Like I prefer folks to tell me their story, rather than walk me through their pitch deck. And so the best founders are using Zoom and are using their pitch deck to enable them to really tell their story, versus tell the story of their pitch deck. Those are two different things. Brian Ardinger: Are you seeing more cold outreach than that? Or are you still seeing the same deal flow from other founders recommending or other venture partners and that recommending? Allison Weil: I'm probably seeing marginally more cold outreach right now, but I don't think that that's a function of Zoom. I think that's a function of just some other things that we, as a funder doing and I'm doing.  So, most of our deal fl...

On this week's episode of Inside Outside Innovation, we sit down with Jason Birnbaum, Senior Vice President of Digital Technology at United Airlines. Jason and I discuss what it takes to innovate during a crisis and how United continues to adapt to evolving customer, employee, and market changes. Let's get started.Inside Outside Innovation is the podcast to help you rethink, reset, and remix yourself and your organization. Each week, we'll bring you the latest innovators, entrepreneurs, and pioneering businesses, as well as the tools, tactics, and trends you'll need to thrive as a new innovator.Interview Transcription of Jason Birnbaum, Senior Vice President of Digital Technology at United AirlinesBrian Ardinger: Welcome to another episode of Inside Outside Innovation. I'm your host, Brian Ardinger and as always, we have another amazing guest. Today we have Jason Birnbaum. He is a SVP of Digital Technology at United Airlines. Welcome to the show, Jason, Jason Birnbaum: It's a pleasure to be here. Brian Ardinger: Jason, I am excited to have you on the show. You are in an industry that is in the midst of disruption as we all are. But I think the travel industry is even facing more dilemmas. So, I wanted to get somebody on who's focused on innovation in this trying times, to see what it's like to be in the trenches in this world. So, tell us a little bit about what's your role at United and how it deals with it.Jason Birnbaum: I really am responsible for all of the technology associated with our employees, but also all the customer experiences that you would have at the airport, on board, really anywhere that you're physically involved with United Airlines. So, if you like the kiosks or you don't like the kiosk, that's what we do. All the signage in the airports moving you around. That's all part of my team as well. So wide scope, but lots of fun. Brian Ardinger: And when we had a chance to be introduced, one of the reasons I wanted to have you on the show is because the United Airlines takes a broad approach to innovation. You know, I think a lot of companies focus on innovation and think about it from a, like a product perspective only, but you seem to focused on more holistic. Talk a little bit about how you perceive innovation and what goes into making those particular types of decisions.Jason Birnbaum: First of all, when you think about the airlines, our product is the airline. And so our product is the employees. And the product is the experience, and so for us, almost every part of it, including people that actually work and fix the airplanes, people that actually, you know, load the bags and all of those are so intimately connected to the whole experience, that we have to think of innovation in a broad way.And so, when we started thinking about it, we realized that we needed to enable our employees to deliver great service. And connect that to the way our customers traveled. So, a lot of our innovation was really employee focused so that they could deliver great service. And when you start thinking about it in that thread, it really opened the door for a lot of really, really amazing innovation, whether it's freeing up employees, so they can actually spend time with customers. Right. Or it's just giving them information or data to anticipate your need, or if it's making that technician able to get the plane going faster. So, you are not late, like all of that fits together. And the way we think about innovation, Brian Ardinger: I imagine you get bombarded with new ideas and challenges and problems that are coming from their employees or from your customer set saying, hey, fix this or make this better. What's the process to go about looking at, across the ideas, and doing something about them. Jason Birnbaum: Yeah. Well, it's a, it's a great question. There is a lot and we do get bombarded. You know, I, I think one of the pivots we made as an organization was moving from thinking of more of a traditional information technology organization that really took orders, got prioritization lists, to thinking of the whole group as a really like a product development organization. We had a much stronger opinion as to what the next steps were going to be. And really partnered and drove an agenda. And so, for us, the transformation was really about, I have a team of product designers, design thinking experts, people who help us build those roadmaps, whether the product owners are on our team or in some other place, and really lay out, not necessarily a prioritization process, but what's the road map.And then from there we've moved very quickly to how do we prototype, test the theory, move quickly, move in small pieces, to get to the product. We've tried to get away from two-year projects. Four-year projects. You know, we try to think about how do I solve a problem, get something going, start it and empower.And I think when a big company, especially companies have been around for a long time, you know, they built a lot of control mechanisms and we've really worked to strip those out and say, hey, if you're the decision maker, if you're in the front, You've got the product. Make the change, see if it works, and let's move forward from there.Now that's certainly for the customer experience and for efficiency, obviously, you know, when I think about things like safety and those things, obviously all those controls are really important, and we take those very seriously. But there's a lot of places where experimentation can really lead to innovation.Brian Ardinger: Can you talk about some examples of where you've deployed technology and some of the changes that you've made over the years to make the experience better for employees and customers? Jason Birnbaum: Yeah, no, we have so many great examples. I'll hit two things. The first thing we realized, and this was a few years ago is none of our employees sit behind a desk. They, none of them have seats. Yet we built all these applications and all these tools for them on a PC. And so, we started to say, well, how do we un-tether is the word we used, our employees from these desks. And so, we rolled out one of the first innovations was creating and building a mobile ecosystem for our employees. Where, whether you're a gate agent, a technician, you're on the ramp, pilot, flight attendant, you had a mobile device and that mobile device, first and foremost, gave you tools to do your job. So, you could board a plane, help a passenger, take an order for a drink. That was like the base case. Then we said, well we've got this mobile ecosystem, what else can we do? And the second thing we said was how do we give people data to anticipate what they're going to need to do? So now I've got this delivery mechanism. How do I say all right, this passenger is getting ready to reach a milestone on their mileage. So why don't we thank them? Or this passenger has had a couple of bad flights. Take care when you're on this flight. So, we started giving that information. And then lastly, and this is where the real excitement came in. We connected everybody via just communications and chat functionality. We created a product, we call it Easy Chat, that connects everybody involved with the flight. The pilots, flight attendants, the gate agents, the catering company, everybody together i...

On this week's episode of Inside Outside Innovation, we sit down with Elliott Parker, CEO of High Alpha Innovation. Elliott and I discuss why innovation is getting harder and what to do about it, as well as new models for tackling transformative and disruptive innovation.Inside Outside Innovation is podcast to help new innovators navigate what's next. Each week, we'll give you a front row seat into what it takes to learn, grow, and thrive in today's world of accelerating change and uncertainty. Join us as we explore, engage and experiment with the best and the brightest innovators, entrepreneurs, and pioneering businesses. It's time to get started. Interview Transcript with Elliott Parker, CEO of High Alpha InnovationBrian Ardinger: Welcome to another episode of inside outside innovation. I'm your host, Brian Arbinger, and as always, we have another amazing guest. With us this week is Elliott Parker. He is the co-founder of High Alpha and CEO of High Alpha Innovation, which is an Indianapolis based corporate venture studio, which partners with organizations to create and launch new ventures. Welcome Elliott to the show. Elliott Parker: Hey Brian, happy to be here. Brian Ardinger: I'm excited to have you here because you and I have crossed paths a couple of different times with the stuff that you've been doing in startup and corporate innovation work outside the core tech hubs. And the stuff that High Alpha has been doing. Over the last decade we've seen a lot of changes and innovation, and a lot of innovation has actually come to the work of innovation. Can you give us a brief history of an evolution of High Alpha and this venture studio model? Elliott Parker: Yes. So High Alpha is a venture studio based in Indianapolis. What that means is we're a combination of a build function with a source of capital. Think about it as a venture capital fund that builds companies. I'll make that small correction to the intro. I'm not a co-founder of High Alpha. I actually joined about three years ago. High Alpha has been around for five years. It was started by some friends of mine five years ago. They'd been working together in a company called Exact Target, that our managing partner at High Alpha, Scott Dorsey, founded about 20 years ago.They exited Exact Target in 2014 and decided they enjoyed starting companies. And so wanted to go build a studio. Investors said you ought to raise a fund to sit alongside the studio. And this idea of a venture studio came together. That combination of build plus a source of funding. So, our team at High Alpha has gotten better and better at launching new companies over the last five years.This year 2020 has been kind of a breakout year in many ways for us, despite all the challenges. In the end we'll get, the count 10 or 12 companies launched in 2020, but we will soon launch company number 29 out of the studio. And we've invested out of the fund in another 30 plus companies. All B2B SaaS focused. And along the way, as we've gotten better at this systematic building of new ventures, we've had a lot of scale enterprises, big companies come to us, and say, can you help us do what you're doing in your venture studio?I mean, there's been a lot of interest just recently in the venture studio model with big companies, either starting their own form of a venture studio or looking to partner with an external studio. And initially that was not part of our approach. We were focused on building startups inside of High Alpha, but it makes a lot of sense to team up with scaled enterprises to do this. Because although it may take us longer together to build a new startup than it might if we were doing this on our own. You know, we can launch a new startup every four weeks, but Hey, if we can build a startup with a bigco as a co-investor with us and potentially as a first customer or distribution partner for that startup, that startups got to a much better chance of getting to scale and getting to scale quickly.So, we're very, very excited about teaming up with big companies to do this. So that's the LSD, the impetus behind High Alpha Innovation, which we created earlier this year to focus specifically on applying this venture studio model with partners like university corporation. Brian Ardinger: So, we've seen this happen where corporations are looking at the startup realm and saying, Hey, how can we move as fast and how can we launch things that we're seeing out in the market that these disruptors and that, why do you think it's so difficult for corporations to get that innovation mojo and to the launch new starts in the way that the startup marketplace actually is doing it?Elliott Parker: For a number of reasons. I think Clay Christiansen hit the nail on the head with the Innovator's Dilemma at 23 years ago now. And I spent many years working at Clay's consulting firm InnoSight where we tried to help companies overcome this challenge. And one of the things I learned is that to pursue innovation requires a certain set of processes and governance, the right incentives, the access to the right kind of talent. And when you're building a scaled enterprise, you're not optimizing that scaled enterprise for learning and innovation. You're optimizing that scaled enterprise for execution. So you develop a certain set of governance, talent, process, and incentives that help you execute to do so at scale. And to take that operating model and say, now we're going to try and deploy this model to go learn. It doesn't work. On the other hand, what we're seeing out in the market is that startups are designed to learn, to innovate, to move very, very quickly and to disrupt. And so what we try to do in the venture studio models, we've created an out of the box off the shelf collection of the right governance process, incentives, and talent that we can deploy to drive systematic innovation and to do so quickly. So, in scaled enterprises. It's very hard to take what they're so good at and to redirect it for something that they're not optimized for.Brian Ardinger: So, talk through maybe an example of how a company would come to you and say, Hey, we want to innovate. We have some ideas that are on the shelf, but really don't know how to get that done. Why would they come to High Alpha? And how would you walk them through that process of launching or building something?Elliott Parker: Yeah, most of the companies he's come to us because they are dissatisfied. To some degree with the quality and quantity of their innovation output. Things are moving too slowly or it's not disruptive or transformative enough. It's no wonder, right? Innovation is getting harder inside of big companies for a number of reasons.And there are certain types of innovation that are both necessary for big companies to pursue. And at the same time, impossible or near impossible to pursue internally, it's a real challenge. And so most of the time, the companies that come to us are saying, Hey, We need to move faster. We need to get some points on the board, some meaningful points on the board.And over the course of three or four months, we can launch a new venture backable startup and put some meaningful points on the board that way. So, it's the way to do something pretty rapidly at a cost that in many cases is lower than what it costs to do internally or certainly many times lower even than it would cost to go build a proof of concept with an existing st...

On this week's episode of Inside Outside Innovation, we sit down with April Rinne, author of Flux: Eight Superpowers for Thriving in Change. April and I talk about what it takes to thrive in a world of constant change and uncertainty and explore some of the skills and tactics you can use to better prepare yourself and your organization for a world of flux.Inside Outside Innovation is the podcast to help you rethink, reset, and remix yourself and your organization. Each week, we'll bring you latest innovators, entrepreneurs, and pioneering businesses, as well as the tools, tactics, and trends you'll need to thrive as a new innovator.Interview Transcript with April Rinne, Author of Flux: Eight Superpowers for Thriving in ChangeBrian Ardinger: Welcome to another episode of Inside Outside Innovation. I'm your host, Brian Ardinger and as always, we have another amazing guest. With me today is April Rinne. She is the author of a new book coming out called Flux: Eight Superpowers for Thriving in Change. Welcome April. April Rinne: Thank you, Brian. Glad to be here. Brian Ardinger: I'm super excited to have you on the show. When I got a preview copy of the book, I started going through it and it's like, ah, this resonates with everything that I've been talking about, and our audience has been talking about. This whole idea that the world is changing. I think we fundamentally or theoretically understood that 18 months ago, but now every individual has felt that we are in flux.So, this is an amazing book. You start off the book with a gut-wrenching story that gives you immediate insights into what's required to live in a world of flux. And I don't know if you can share that story and maybe its impact on your life and your career and how you got to this place. April Rinne: Yeah. Sure. So, it's interesting. Just picking up on what you just said, which is I was actually working on this book for a long time. Long before the pandemic or lockdown. I like to say that the book itself was about three years in the actual writing, but it was more than three decades or close to three decades in the making. And that relates to my earlier story. But it is kind of interesting where over the last 12 to 18 months, people are like, oh, world in flux, you know, welcome to my life. But I'm sort of looking at this saying, Hm, there was a lot of flux before and there's going to be a lot more moving forward. But my entry into a world in flux or what I, what I sometimes call like my baptism. But my baptism into flux happened more than 25 years ago. I was in college, and I was a junior and I was studying overseas, and I'd had this kind of life expanding mind expanding year.And just as it was wrapping up, I received a phone call and basically at age 20, both my parents were killed in a car accident. And that was that moment where whatever you think your future is going to be, whatever you think the world has in store for you. However you think the world works, like it just all changed.You know, I would not have imagined back then that I would write a book about this sense of like, what do you do when you just can't control constant change. But that's when the seed was really planted. Brian Ardinger: Whether it's the loss of a parent or a major job change or a pandemic. A lot of folks are in that space right now. Like they're trying to understand what I thought the world was going to be is different. So, I think the book helps outline some of the things you can think about or some different ways to approach it. So, tell me a little bit about the book and why a person should pick it up. April Rinne: Yeah, absolutely. And you really nailed it. That sense of like, that was my version, but everyone has today I believe their own version. And what's key is the future is not more certainty. It's not more stability. The future is more uncertainty, more change, more flop, and are we really ready for it? And so the crux of the book is exactly that. That's sense of, you know, on the whole humans, we tend to love change that we opt into. You know, exactly. But we tend to really, really struggle with change we don't. The unexpected change. The change that waylays you. The change that is unwelcome. And yet that's the world we live in today. There's more, not less of that. And so, the fundamental premise of Flux the book is that in a world in constant change, we need to radically reshape our relationship to change from the inside out. I can add. In order to have a healthy and productive outlook. So, we're good at a slice of change, but we're really, really bad at a big chunk of it. This is where I get excited because also individually, this plays out. Organizationally, this plays out. And societally this plays out. So that's the basic punchline of the book, but the eight superpowers are the kind of how to. Brian Ardinger: Talk us through, like, how did you come up with those eight and maybe an overview of those. April Rinne: Sure. This is one of my favorite framing devices, which is, you know, Flux is both a noun and a verb. As a noun it means constant change. I think we all kinda get that. It's also a verb and as a verb, it means to learn to become fluid. So, the way I like to put it as the world is in flux, and we need to learn how to flux. To become fluid in our relating to all kinds of change. And so, I'll be really candid. The Eight Flux Superpowers evolved through a lot of hard work and thinking and post-its and reframing and structuring, you know, all of that.And I will admit now, you know, the book's been written for some time. It's obviously in the publication process. I haven't yet found the ninth one. So, I feel pretty good about that right now. But in short, the eight flux super powers, the first one is run slower. The second is see what's invisible. The third is get lost. The fourth is start with trust. The fifth is know you're enough. The sixth is create your portfolio career. The seventh is be all the more human and the eighth, one of the more provocative, although they're all provocative I think in some way. The eighth is let go of the future. Each of those kind of relates to different themes, you know, run slower is a lot about anxiety and burnout and so forth. And start with trust is obviously about trust. And letting go of the future is not about giving up or failing. It's actually about our relationship to control. So there's a lot more packed in each of those, but that's a quick summary. Brian Ardinger: Absolutely. The first one you start off with in the book is run slower. And I think a lot of people, when you talk about innovation, and you see what's out there in the press and that everybody talks about acceleration and speed of change and that. And the obvious antidote people think of is well, I've got to run faster. I've got to go, go faster and that. So, it's kind of a contradictory approach to that. So, talk about what you mean by run slower and let's unpack that a little bit. April Rinne: Landing on this particular superpower did result from a range of sources. But one of which was my many, many years as an advisor to companies, many of them were startups. But also, governments and think tanks and nonprofits. Organizations ...

On this week's episode of Inside Outside Innovation, we sit down with Robyn Bolton, Founder and Chief Navigator at Mile Zero. Robin and I talk about her experiences in the world of corporate innovation from her days at P&G to Innosight to today. And what are some of the stories and things that she's learned to help companies navigate the world of disruption.Inside Outside Innovation is the podcast to help you rethink, reset, and remix yourself and your organization. Each week, we'll bring the latest innovators, entrepreneurs, and pioneering businesses, as well as the tools, tactics, and trends you'll need to thrive as a new innovator. Interview Transcript with Robyn Bolton, Chief Navigator at Mile Zero on Corporate Innovation and DisruptionBrian Ardinger: [00:00:30] Welcome to another episode of Inside Outside Innovation. I'm your host, Brian Ardinger, and as always, we have another guest. Today we have Robyn Bolton. She is the founder and chief navigator at Mile Zero. Welcome to the show, Robyn. Robyn Bolton: [00:00:53] Thank you, Brian. Thrilled to be here. Brian Ardinger: [00:00:55] Well, I'm excited to have you here for a number of different reasons. You've spent your career at the forefront of corporate innovation. So, you worked as an intrapreneur at P & G. I believe you were part of the team that launched the Swiffer and the, and the Swiffer Wet Jet. So, congrats on that. You were a partner at Innosight, Clayton Christensen's growth consulting firm, and now you're the founder of Mile Zero, which is an innovation consulting and coaching firm.You have been around corporate innovation, both inside corporations, doing it, helping companies grow and innovate. And then outside as a consultant. Where have you seen the most progress from companies when it comes to the concept of innovation? What has happened over the last 10, 15 years that hopefully makes these companies interact and do innovation a little bit better.Robyn Bolton: [00:01:40] There's actually that, as you can imagine, a tremendous amount of change that's happened over the past decades. So, when I started in innovation at P & G in the late nineties, innovation hadn't yet really become an industry. Entrepreneur was still synonymous with unemployed. I mean, it was just, it was before the first dot com bubble. Innovation was really just a company launching new products.Now there's a whole industry around innovation. You have admittedly consultants like me. You have venture studios; you have incredible firms that do market research that do prototyping. You have corporate venture capital. There's this entire industry and ecosystem that has been built up to support companies who want to innovate.The other thing is innovation has just become part of the corporate language. Right. I don't think you can tune into an analyst call. I don't think you can read an annual report without seeing, or hearing innovation over and over. So, it's just become part of the language and the lexicon of business. And what executives think about. Brian Ardinger: [00:02:51] Do you think a lot of that is due to the part that the world itself is changing so much and disruption is happening at a faster pace? And then therefore companies have to adapt to this, or is there something? Robyn Bolton: [00:03:04] I think it's very much that the world is changing at a faster pace. It is easier to start a company than it's ever been before. So, you're just seeing a lot more traction amongst startups. And you're seeing disruption as Clay Christiansen, coined the phrase. It’s happening more and more.It used to be that it took decades and generations for disruption to happen. Now you just think about the last 10 years. And all of the industries that we've seen disrupted. So it's become less of, I would say this nice thing to do, and more of a business imperative. Brian Ardinger: [00:03:39] One of the things that I'm seeing out there is even though it's becoming much more part of the lexicon and people are thinking about it and trying to do some things around it, it doesn't seem to be actually impacting corporations. There's still a lot of failure when it comes to innovation. Can you talk a little bit about why companies are still having struggles around innovation? Robyn Bolton: [00:04:00] That's actually the question that has plagued me, and I think a lot of folks who work in innovation. Innovation has been around, been talked about being worked on for decades, but nothing's really changed when it comes to that success rate. And why is that? It's a lot of things. Companies got big by doing the same thing over and over and doing it better and better. And innovation is the opposite of that. It's doing something you probably never done. And making mistakes and learning from them. So, it's just the complete opposite of what a company is.I think there's also this very human element of companies are filled with human beings. And as human beings, we respond to incentives. And we respond to the things that benefit us. So just any rational human being in their role within a company is going to say, okay, what do I get paid to do? What do I get a bonus for?Honestly, the tenure enrolls has so reduced it. I think it's now like two years. That why would I spend time and resources and political capital on something that if it works, it will come to fruition maybe in five years when I'm long gone. Versus spending all of those resources and political capital on something that will most likely yield results in six months, when I'll get the rewards for it. So, there's just all of these human elements that are a challenge. Brian Ardinger: [00:05:35] I'm curious to hear your insights into what's changed over the last 18 months. COVID radically accelerated virtually everything, and probably you and I have been talking about disruption in that for a long time. And now it seems when you go into a boardroom, the executives, get it more than a theory, but they actually understand like, oh yeah, my entire business may have to change overnight. How has that affected people's take on innovation. And what have you seen over the last, maybe 18 months? Robyn Bolton: [00:06:03] I've really seen this just enlightenment and this opening up to the realities of innovation, because what makes innovation so hard is it requires change and change is uncomfortable and change is uncertain.Well, COVID required to change literally overnight for a lot of companies. And suddenly leaders had an experience of change. And they experienced the learning process and they experienced all of these things that go along with innovation, and they realized they could do it. And that it wasn't as scary as they thought and that it was okay to make mistakes and then learn from them.And so, all of these things that you experience when you're doing innovation that seem very scary and that you want to avoid, they suddenly did them and survived. And are thriving. In that way with every dark cloud has a silver lining. The silver lining of COVID is the companies now have a greater belief in their ability to innovate and to change and a greater openness to try new things.Brian Ardinger: [00:07:14] Who's doing it well now. And have you seen a shift in how companies are em...