Lean Built: Manufacturing Freedom

The conversation dives into the dilemma of choosing between new and used manufacturing machines, highlighting the value of operator skill. Andrew and Jay stress the importance of a strong company culture for attracting quality hires. They discuss the unique challenges the manufacturing industry faces compared to software, sharing insights on product compatibility and customer relations. Innovative concepts like a lifetime purchase program spark discussions about customer loyalty and business profitability. The dynamics of subscription models and managing cash flow further enrich the dialogue.

The discussion kicks off with the importance of effective checklists in manufacturing, ensuring safety and efficiency. They tackle the frustrations of supply chain challenges, including material delays and client pressure. New personal experiences with a 3D printer and office chair mishaps add humor. The hosts also dive into innovative CNC operations using AI for better chip management. Lastly, they share insights on DIY enhancements for probing equipment and a cheeky peek at future product releases.

Andrew and Jay talk updating workflow, picking battles, the "three-legged stool", optimizing processes, top line vs bottom line, the importance of trust, helping people in an efficient way, and much more.

Andrew and Jay talk about fixing problems (not symptoms), teaching employees without making assumptions about what's intuitive, Fusion 360 vs Solidworks, stress and control in decision making, half measures, the 95% rule, and a lot more!

Andrew and Jay talk about communicating lead times, managing customer expectations, the mystery of memory, malice vs. incompetence, and much more.

Jay talks about why he walked away from a big purchase because of a feeling, Andrew talks about the perils of moving shop, they both talk about perceived value versus psychological value, and a whole more.

Jay and Andrew talk about customer service software, systemization, and problems with shipping, plus Jay talks about how he smokes everyone on building a lego set ... and the business application of said skill.

Andrew and Jay talk about buying used equipment, navigating vacations, interoffice communication, the "Lego test", competitive advantage, and more.

Jay and Andrew talk about solar panels, insurance, Relevant Selling by Jaynie Smith, selling machines, minimizing decisions, and more.

Andrew and Jay talk abut giving every employee the right to see what's not working, how to decide what to fix when, The Seven Habits of Highly Effective People, customer satisfaction vs company sustainability, and more.