CX Passport
Rick Denton
👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list. If you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport ✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup ✅Bring CX Passport Live to your event www.cxpassportlive.comI'm Rick Denton and I believe the best meals are served outside and require a passportMusic: Funk In The Trunk by Shane IversCX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.
Episodes
Mentioned books
Apr 20, 2021 • 29min
"The one with the spiral dynamics" - Josh Ramsey E5
What's on your mind? Let CX Passport know...Prepare to have your mind challenged with this episode as Josh Ramsey guests on CX Passport.-Spiral dynamics as a way to understand employee experience?-How operating from a place of love, not fear creates innovation?-It's foolish to separate work and life?!Josh shares these thoughts and more as we talk about Customer Experience and travel in this episode of CX Passport.
Apr 13, 2021 • 30min
"The one with the candidate experience" - Nima "The Speaker" Khanghahi E4
What's on your mind? Let CX Passport know...What if the modernization of one of the oldest industries, Real Estate, were more glacial than expected and the old school lives in parallel with the new world? How does simplicity and discipline elevate CX? How can companies use candidate experience to show their commitment to customer experience?This week's episode explores those areas...and pizza...with Nima "The Speaker" Khanghahi.Oh...and how was Aruba?!
Apr 6, 2021 • 30min
"The one where retail isn't dead. Boring retail is dead" CX Passport Brooke Bayer E3
What's on your mind? Let CX Passport know...Customer Experience is so much more than just optimizing the digital portion or the human to human element. True CX design considers so much more. Today’s episode of CX Passport talks with Brooke Bayer about bringing thoughtful design to customer experience, how retail isn’t dead but boring retail is and why diversity, not just “check-box” diversity but true reflection of the diversity of the customer base is vital to delivering great customer experience. Brooke also shares how immersive travel brings about a deeper understanding of place, time...and yes, food!
Apr 6, 2021 • 30min
"The one with the great CX turnaround" - CX Passport Sharon Boyd E2
What's on your mind? Let CX Passport know...A Magic Carpet as a path to optimized travel? An errant Valentine's Day order of grease paper creating the environment for a great Customer Experience? How does a 10p gift unlock great employee experience? Listen in to this episode with the brilliant guest Sharon Boyd and host Rick Denton talk CX, Celebrations, Customer Relationship Restoration...and of course, travel!
Mar 18, 2021 • 27min
"The one with the ice cream" - Santhakumaran Atmalingam E1
What's on your mind? Let CX Passport know...Curious how an ice cream shop can be the passport to developing customer empathy? Listen in to CX Passport as guest Santhakumaran Atmalingam and host Rick Denton talk CX, travel...and ice cream!Santha tells us about customer experience as a discipline in Asia, how business continuity and CX are actually quite in sync with each other, why marketing and CX aren't always using the same playbook...oh and we'll get to know more about Santha's travel experiences and food faves!
