In Their Own Words

In our second interview podcast of November 2018, Doug Hall provides an overview of his latest book, “Driving Eureka!: Problem-Solving with Data-Driven Methods & the Innovation Engineering System” (This is Tripp's third interview with Doug.  Link here for the first interview and here for the second.) Highlights include: Inventing “big ideas” for clients, as they entered the “Killing Zone” Applied innovation, using the Deming Philosophy How to “Find, Filter, and Fast-Track” big ideas Happy clients, paying big money, but the ideas did not happen Half the potential value of the big ideas is lost in internal development efforts The independent parts of organizations work to promote their own silo The average new product idea has a 95% failure rate in the market place What’s wrong with project management? Innovation projects have uncertainty Problem solving with data-driven methods Big ideas are easy – making them real is hard A major obstacle is a reliance on opinions vs data Shifting innovation from an art to a science What to take away from this book? All products follow a life cycle, from birth to death Innovation for extending product life How to create an innovation culture Innovate or die Obstacles to innovation – Lack of Leadership and Lack of a Process Brain Brew Whiskeys for mass customization Don't feel you need to do "all" of the Deming Philosophy Just get started! How to receive a special gift from Doug - go to gift

In our November 2018 interview podcast, his 1st session with Tripp, Mike Tveite reflects on his interactions with Dr. Deming, beginning with attending a Four-Day Seminar in 1986.  Mike went on to help Dr. Deming with 25 of his Four-Day Seminars, and to follow him around while he consulted with a division of General Motors.   Highlights include: Mike's career, beginning as a Professor of Statistics First "World Shake" upon meeting Dr. Deming Dr. Deming in the MIT lecture series Learning statistics from Dr. Deming "Pond" statistics and "Stream" statistics Enumerative (pond) and Analytic (stream) Studies On what are you taking action? Mike's 2012 Deming Institute Conference presentation 14 Points for Management Management in a "pond" vs a "stream" The System of Profound Knowledge as a lens Production Viewed as a System The interdependent components of a system A single aim for the whole system Forces at work which undermine the aim of an organization Maximizing shareholder value Optimizing the system over the long term Data is like garbage, the need to know how to use it before collecting it        

In our latest podcast for October 2018, Tripp interviewed Southern Utah University Professor Ravi Roy and Department of Aviation Director, Michael ("Mike") Mower, following their presentation at The Deming Institute's 2018 Conference. Highlights include: Changing aviation training through the Deming Philosophy Mike meets Kevin Cahill during a visit to SUU to deliver a convocation lecture Not always a fun message of valuing collaboration Shifting away from a conflicting public / private partnership in the Department of Aviation A management style of using carrots and sticks Moving away from management by fear, with zero creativity A feeling of being entrenched in the prevailing system of management Applications beyond Department of Aviation Reaching graduate students from the public sector with the Deming Philosophy The reaction of staff members to the adoption of the Deming Philosophy The world of aviation is dynamic, while university environments are more static The impact of short memories; Deming – Now More Than Ever! The mindset for embracing the Deming Philosophy Support from SUU President Scott Wyatt while facing eminent failure Investing in the future The Deming Institute’s incubator at SUU The 3rd annual Bryce Canyon Society Forum, April 4th, 2019 Leading by example, spreading the Deming Philosophy beyond SUU Seeking change with a march on Washington, DC Success in having the Senate and Congress pass a Maintenance Training Modernization Bill inspired by SUU, with details at this link With this new bill, SUU will be the first in the US to change 60-year old aircraft maintenance training and practices Moving from fear of the future to hope in the future

In our second interview podcast of July 2018, Doug Stilwell shares lessons learned on his transition from a public school administrator to a professor of education at Drake University, once bitten by the Deming philosophy.  (This is Tripp's second interview with Doug.  Link here for the first interview.) Highlights include: Continued impact of new education methods in the Urbandale Community School District How to bring more of Dr. Deming’s ideas into higher education? How to impact the next generation of leaders in education? Drake’s Continual Improvement Network What happens when students leave Doug’s classes? Network improvement communities “The system always wins” Moving away from the A-F grading system Shifting from a “time rigid / learning flexible” system to a “time flexible / learning rigid” system

In our July 2018 interview podcast, his 7th session with Tripp, Superintendent David Langford reflects on the efforts of the entire staff of Ingenium Charter Schools to move from “theory to practice” in their understanding and application of the Deming philosophy. Highlights include: David’s (new) role as superintendent Ingenium operates with 6 schools across Los Angeles, CA Restoring joy and meaning to learning as Ingenium’s constancy of purpose Meaningful and relevant learning Moving from theory into practice 5 areas of practice (focus): SoPK, intrinsic motivation, continual improvement, neuroscience, and (project-based) quality learning experiences Student involvement Dashboards for monitoring joy in work Students learning about common and special causes of variation Student feedback on their experiences within Ingenium schools Neuroscience research For more information about David's current work with Ingenium Schools, please visit ingeniumfoundation.org

In our June 2018 interview podcast, his 1st session with Tripp, Jean-Marie Gogue reflects on his interactions and memories of working with Dr. Deming, beginning in November 1978 in Tokyo. Highlights include: Inviting Dr. Deming to speak in Paris in 1980 Dr. Deming's commentary on leadership Use of control charts Attending Dr. Deming's Four-Day Seminar in Switzerland in 1993 Attending first Four-Day Seminar in the UK in 1987 Starting the French Deming Association in 1988

In our May 2018 interview podcast, his 4th session with Tripp, Kevin Cahill, Executive Director, reflects on the 25th anniversary of The Deming Institute.. Highlights include: Latest news from The Deming Institute Creating the future of the Institute Use of ED software, from Acquate 2018 Deming Institute Conference at Bryce Canyon National Park Southern Utah University's W. Edwards Deming Incubator for Public Affairs (WEDIPA), under the direction of Professor Ravi Roy, has become the Quality, Innovation & Leadership Incubator Recent visit to Ingenium Schools The Deming Institute's 25th Anniversary Conference, October 5-6, 2018, Manhattan Beach, California (4 miles south of LAX) 3rd Edition of The New Economics, including a new chapter (#11), set for release in the fall of 2018 Ongoing partnership with Aileron A new initiative to create greater access to the Deming philosophy

In our November 2017 podcast, his 3rd session with Tripp, Kevin Cahill, Executive Director, reflects on the first 24 years of operation of The Deming Institute, founded by Dr. Deming before his passing in 1993. Highlights include: A brief history of The Deming Institute The restated aim, "Enriching society through the Deming philosophy" 46 interview podcasts and an ever-growing reach Plans ahead for The Deming Institute Resource development Moving from an internal focus to better serving constituents Partnerships and engagements Presentation at TEDxSUN New workshop - Shifting from "Me" to "We" Thinking and Action Jim "Mattress Mack" McIngvale and Hurricane Harvey Moving from crisis to cooperation Future of The Deming Institute Biggest challenges Expanding reach 25th Anniversary - 2018 Operating as a 501(c)(3) non-profit, not a foundation Amazon Smiles New website - expanded capability How to donate Legacy  

In our October 2017 podcast, his first session with Tripp, Joshua Macht, Executive Vice President, Product Innovation, and Group Publisher of the Harvard Business Review (HBR) Group, shares his goal of how to recast management ideas to those new to management, with a focus on innovation, strategy, and core principles of leadership.    Long before he traveled to Gothenberg, Sweden in 2016 to attend an international healthcare conference, Josh was aware of Dr. Deming as an "old friend" of management, much the same as he assessed Peter Drucker.   Yet, upon witnessing Dr. Don Berwick conduct the classic "red bead experiment," he quickly joined the ranks of those deeply struck by the revelation that the performance of willing workers in any organization is largely governed by the system itself, far more than the performance of the workers taken separately.   So began his desire to review a series of videos and books about Dr. Deming, leading to his HBR article in 2016, a 6-page tribute to Dr. Deming, "The management thinker we should never have forgotten." In parallel, he also wrote about Dr. Deming in a 2016 article for the Boston Globe. Interview highlights include:  What’s happening at the HBR – expansion, podcasts, innovation, new and expanded audience Thinking systemically Needs of young professionals New HBR product launched in India, ASCEND Lasting impressions of the red bead experiment, including whimsical measures of quality Now, more than ever, the need for a refresher on Dr. Deming Layoffs and the erosion of trust How good people fall prey to a bad system Dr. Deming’s world of human nature Efforts that obliterate trust Barriers to success How workers treat each other in ways that are counter-productive Taylorism vs. Deming management HBR and the Watertown (Massachusetts) Arsenal, an early site of Taylorism Organizational undercurrents of “Us” vs “Them” Passion for innovation and a role as a digital renegade The need to be useful and feel valued The joy of learning

In our September 2017 podcast, her first session with Tripp, Lori Fry, a business management consultant from Columbus, Ohio, shares her inspiration for launching her "Dignity (at work) Project."   Through a partnership with The Deming Institute, every month, beginning in June, Lori will share posts from her website, www.dignityatworkproject.com. From her website, Lori is "on a mission to bring dignity back to work in the American workforce.  To transform our economy, we first must transform ourselves and our companies.  Our aim is to bring dignity and joy back to work. The work of Dr. Deming and others who have contributed to expanding his body of work over the years provide the basis for what’s to come." Lori adds "Our dysfunction with skilled labor is the tip of the iceberg. Below the surface are the symptoms of a workforce that’s been robbed of dignity in the name of greater productivity and short-term profits. More than 30 years ago, W. Edwards Deming foresaw our current condition, and in 1982 he published Out of the Crisis, a theory of management declaring American companies require nothing less than a transformation of management. American management failed to listen. The economy was expanding; business was booming – until it wasn’t – and we know what has happened since." As a 20+ year student of Dr. Deming's theory of management, Lori brings a passionate voice for the possibilities of teamwork and collaboration available to all organizations.   Interview highlights include:  her experience in "human capital management" her corporate training background and the lingering questions, notably "What if we train our people and they leave the company?" and "What if we don't (train them) and they stay?"  taking a break from business management consulting to support her family's farming business her introduction to Deming management as she learned more and more about Deming management, what stood out to her where change begins feedback on her first post, Don't Gamble with Your Company's Future reflections on her post about her son's education system, Tree climbing or life-long learning – what’s the real AIM of our education system? her blog audience general blog feedback