The Customer Experience Podcast
BombBomb
Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.
Episodes
Mentioned books
Feb 26, 2019 • 19min
1. Trust, Neuroscience & The Customer Experience w/ Ed Powers
If your customers can’t trust you, how long will you stay in business? Probably not long. You’ll dwindle, flounder, and grasp for meaning and a customer base, but at the end of the day, if your customers don’t feel like they can trust you, you may as well close up shop.
Feb 19, 2019 • 7min
What You Can Expect from The Customer Experience Podcast w/ Ethan Beute
At the center of everything, at the core of your business, what is the most important metric that your business can measure? The customer experience.
