Subscription streaming services can enhance customer experience through three key ingredients: factual knowledge, procedural knowledge, and systems integration. Factual knowledge involves understanding membership processes and promotions, while procedural knowledge encompasses insights from top sales, customer service personnel, and marketers on effectively communicating product value. Systems integration allows AI agents to perform actions like processing returns or altering memberships directly, which leads to seamless customer interactions. By leveraging these components, AI can replicate human capabilities on computers, paving the way for exceptional customer experiences.

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