Jody Gajic
@jodygajic
FYI - For Your Innovation cover image

Ozempic, AI Wearables, Tesla Price Cuts | The Brainstorm EP 18

FYI - For Your Innovation

How AI Assistants Impact Consumer Services and Entertainment

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AI assistants have the potential to disrupt both consumer services and entertainment. In terms of consumer services, AI assistants can simplify and streamline tasks by integrating with multiple apps and services. For example, instead of using multiple airline apps, a user can simply speak to their AI assistant to book flights and access other services. AI assistants can serve as both the application and the operating system, effectively obfuscating the app layer. This disruption in consumer services is likely to happen before it has a profound impact on entertainment platforms like Instagram or TikTok. In the context of entertainment, AI assistants can enhance the user experience by understanding user preferences and providing personalized recommendations. This eliminates the need for manual searching and scrolling, as the AI assistant can quickly present relevant options based on the user's preferences. This raises questions about the role of aggregators like Priceline and Expedia in this new environment.

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