Passion and Success in Startups

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Passionate early users are crucial for the success of startups that go on to become significant and influential. The initial enthusiasm and word-of-mouth recommendation from these early adopters play a pivotal role in the growth of successful companies like Facebook and Google. However, while passion is an excellent indicator of success, it is essential for founders to continuously assess the depth of users' love for their product to prevent the startup from fading and eventually failing.

The true seed of scale is customer love, which you can’t buy, hack, or game. Sam Altman, former president of Y Combinator, scaled countless start-ups by focusing on this one idea: Finding 100 users who love you is better than 1 million who kinda like you. As CEO of OpenAI, Sam leads the creation of genuinely useful AI products. He shares timeless insights in his interview from 2018 on how to build on the love of passionate customers to create world-shifting tools.

Read a transcript of this episode: https://mastersofscale.com/sam-altman-why-customer-love-is-all-you-need/

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