148. Conviction and Compassion: How to Have Hard Conversations
Think Fast Talk Smart: Communication Techniques
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Ingredients for Successful Communication
Successful communication requires a combination of directness and respect. Directness should not be mistaken for harshness, but rather as a tool for effective conversation management. The second key ingredient is combining strength with warmth, showcasing decisiveness without imposing commands, but rather inviting dialogue and respecting others. Lastly, being vague is not a form of compassion; clarity and honesty are crucial, especially in sensitive situations like medical or business discussions. Effective communication is viewed as a performance art that requires preparation and practice, akin to rehearsing before a public musical performance.
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