An imminent surge of autonomous agents is expected, with both businesses and consumers adopting digital assistants that perform various tasks. This trend builds upon a decade of efforts aimed at reducing friction in digital experiences; however, it's crucial to intentionally incorporate points of friction that provide human oversight and guardrails for AI systems. In the context of significant societal changes, such as conflicts or technological advancements, individuals face a choice between fear and seizing opportunities presented by AI advancements.
Join Clara Shih for her conversation with renowned futurist and Salesforce Chief Futures Officer Peter Schwartz, known for his prescient work on films like 'Minority Report' and 'War Games'. Peter shares where he gets his inspiration, his deep optimism for the future, and why leaders should be designing friction into experiences.