Zach Thomas

In this conversation, Chick-fil-A owner-operator Zach Thomas shares insights from his extensive experience managing a multigenerational team. He recounts humorous stories, like playful banter with a 71-year-old team member, showcasing how cross-generational rapport fosters connection. Discussing the challenges leaders face, Zach emphasizes the importance of emotional intelligence and adapting leadership styles to meet the needs of a diverse workforce. He also likens leadership to parenting, advocating for empathy and structure to strengthen workplace relationships.