Yvette Hill

SVP of Customer Success and Global Renewal Sales at F5 with a 35-year career spanning IBM, Xerox, Microsoft, and F5, known for leading commercial and AI-driven transformations in post-sales and retention.

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Dec 24, 2025 • 26min

How To Stop Managing 38% of Your Customers in 2026 ft. Yvette Hill (F5)

Yvette Hill, SVP of Customer Success at F5, has a remarkable 35-year career across tech giants like IBM and Microsoft. In this insightful discussion, she tackles the transformation from traditional customer success to an AI-driven model. Yvette emphasizes the importance of leveraging AI to enhance customer interactions and drive real value. She shares her bold decision to allocate 100% of her budget to AI, unlock data-driven insights with 175 customer signals, and encourages teams to embrace experimentation. Her vision for a curious, AI-enabled workforce is truly inspiring!

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