Yuriy Demidko

Yuriy Demidko, CIO at Fox Motor Group, and Matthew Muilenburg, CPO at Impel, dive into the challenges dealerships face with internet leads and the crucial role of AI in customer engagement. They discuss how slow response times can hurt sales and the importance of timely follow-ups. The duo highlights generative AI's potential to personalize customer interactions and improve lead management. They also emphasize the need for clean data and how technology can transform the customer experience, making it feel more like a concierge service.