Yam Marcovitz, tech lead at Parlant.io and CEO of emcie.co, dives into the evolution of large language models (LLMs) and their comparison to programming languages. He discusses how LLMs have progressed from simple text generation to more sophisticated reasoning and decision-making capabilities. Marcovitz highlights the importance of attentive reasoning queries for maintaining accuracy and consistency in AI interactions. He also addresses the subjectivity inherent in AI interpretation, emphasizing the need for nuanced approaches in developing AI agents, especially for customer service.