William Rubio

William Rubio, Chief Revenue Officer at CallTower and a leading authority on UCaaS and CCaaS, dives into the exciting convergence of these two technologies. He discusses how this integration is vital for enhancing both customer and employee experiences in a post-pandemic world. William sheds light on what IT leaders must consider when evaluating converged platforms, tackles common misconceptions about UC and contact center merging, and emphasizes the growing role of AI and automation in boosting communication efficiency. A must-listen for tech enthusiasts!