Will Croushorn

Will Croushorn, a product leader at Wendy's and co-creator of the FreshAi drive-through voice agent, transforms fast food ordering with AI. He dives into how FreshAi processes over 150,000 orders daily while offering multilingual support and improving accessibility for all customers. Will discusses the importance of empathy in AI, shares surprises like hidden Easter eggs in orders, and reveals new metrics for enhancing customer experience. His journey reflects a blend of curiosity and innovation, aiming to redefine convenience in the fast-food industry.