Doug Miller and Wendy Gilch, Directors of CAARE, champion consumer rights in real estate. They dive into the flaws in buyer agency agreements, highlighting undisclosed dual agency and a lack of cancellation clauses. The conversation touches on the need for clearer disclosures, consumer education, and potential reforms to create more transparent forms. They also tackle ethics in real estate, exploring commission transparency, fiduciary responsibilities, and industry practices that may undermine consumer interests.