Wells Fargo, a company that recently created its first chatbot, shares insights on the benefits of chatbots for businesses. They discuss how chatbots offer self-service with a conversational interface and the potential for a higher level of customer experience. The podcast also covers topics such as the rise of social media in customer service, the importance of security and encryption technologies in chatbot development, collaboration between marketing and customer service on social media, and the future of AI in customer transactions.
