Wajih Kazmi, Senior Product Marketing Manager at RingCentral, shares insights on the company's AI Maturity Assessment designed for contact centers. He explains how this free, 10-minute tool helps businesses evaluate their readiness for AI integration. Kazmi breaks down the five key dimensions of the assessment: interaction channels, data utilization, agent capabilities, resolution effectiveness, and strategic innovation. Participants receive a personalized dashboard, tailored recommendations, and an eBook filled with research insights.
