Vina McAllister

In this discussion, Vina McAllister, Vice President of Product Management at Twilio with a rich history at Atlassian, asserts that billing should be a central part of the customer experience, not just finance. She emphasizes the necessity of understanding the entire business ecosystem for effective billing strategies. Vina shares insights on the evolution of customer self-service, the integration of billing with product management, and the critical attributes of successful billing product managers. She also touches on the potential of AI to enhance customer interactions.