Viki Johnston

Viki Johnston is an entrepreneur and training consultant specializing in leadership and communication. In this discussion, she emphasizes the vital shift from individual contributor to effective leader, highlighting the importance of self-awareness and mindset. Viki shares techniques for fostering trust through active listening and paraphrasing, while also revealing how role-playing can enhance communication skills without real-world repercussions. Additionally, she discusses the pitfalls of undervaluing services and the critical need for legal professionals to recognize their worth.