Venkatesh Korla

Venkatesh Korla, President and CEO of HGS Americas, joins Daniel Faggella to discuss the transformative power of generative AI in enhancing customer experience. They explore the delicate balance between automation and human empathy, addressing the challenge of AI 'hallucinations.' Venkateh emphasizes leveraging historical customer data to fine-tune AI responses for greater relevance. Real-world examples illustrate how AI can empower human agents and improve service efficiency, creating a more personalized approach to customer support.