Vasili Triant

Vasili Triant, CEO of UJET, shares insights on transforming customer service through AI. He discusses the shift from reactive to proactive engagement, emphasizing how this change enhances customer lifetime value. Triant highlights the challenges posed by fragmented data systems and stresses the importance of real-time information in providing seamless experiences. He also advocates for viewing contact centers as strategic hubs rather than mere cost centers, with AI serving as a co-pilot to enhance human empathy and streamline operations.