Valerie Heckman

Lisa Gilreath, managing partner at Acuity, and Valerie Heckman, accountant community manager at OnPay, delve into empathetic leadership in the demanding accounting industry. They discuss effective strategies to combat burnout, such as spreading workloads and recognizing when team members struggle. The duo emphasizes the importance of building slack into capacity planning and supports the idea of monitoring PTO usage as an indicator of team health. Listeners gain insights on balancing client expectations while prioritizing employee well-being.