Valarie Vest

Join Valarie Vest, Executive VP and Chief Experience Officer at Cambridge Investment Research, as she explores the transformative role of AI in customer experience. With a focus on people-first leadership, she discusses how AI can enhance human connection in financial advising rather than replace it. Valarie also shares insights on the challenges CXOs face, from managing data to recruitment issues, and emphasizes the need for empathy and flexibility in leadership. Discover how these strategies can redefine the customer experience in a tech-driven world.