Utibe Bassey

Utibe Bassey, Vice President of Customer Experience at Dominion Energy, shares her unique approach to leadership rooted in her upbringing in Nigeria, where power was unreliable. She unveils her motto, 'Love as a KPI,' emphasizing human connection in the workplace. The conversation covers her eye-opening experiences at a fast-food chain that shaped her customer service philosophy, innovations in customer experience amidst the Clean Economy Act, and the challenges of evolving call centers post-COVID. Her insights demonstrate how empathy and teamwork can revolutionize the energy sector.