Tyler Dolph, CEO of Rocket Clicks, shares insights from transforming his agency through the Entrepreneurial Operating System (EOS). He emphasizes the importance of clear roles and processes for sustainable growth. Tyler discusses how focusing on client retention over mere sales has led to impressive results. He also delves into fostering a strong team culture in a remote environment and the strategic use of AI to enhance client relationships. Ultimately, he outlines methods for defining target markets to drive efficiency and retention.