Tyler Andre

Tyler Andre, a CX Strategy & Design leader at Accenture Song, transforms our understanding of customer experience. He argues that true CX goes beyond reactive support, promoting a proactive approach rooted in operational excellence. Tyler critiques outdated metrics like NPS and introduces a trifecta of consistency, depth, and breadth for scalable CX practices. He highlights the synergy between AI and human-centered design, emphasizing the irreplaceable value of human ethics in crafting authentic customer experiences. The conversation is a practical guide for organizations aiming for impactful change.