Troy Felix

Troy Felix, RVP of Sales Engineering at BigPanda, discusses how automation and real-time insights are reshaping IT operations. He highlights the shift from reactive to proactive management, especially in high-stakes sectors like finance and healthcare. The conversation dives into challenges such as alert overload and tool fragmentation while emphasizing the transformative power of AIOps. Troy also addresses the stages of AI adoption in IT, revealing key obstacles and the importance of collaboration and observability data for achieving operational efficiency.