Ismael Valdez, CEO of Nexgen Air, and Travis Ringe, President of ProSkill Plumbing, discuss effective client retention strategies in the home service sector. They share insights on how consumer behavior has shifted post-COVID-19 and the importance of direct engagement. The conversation dives into innovative customer communication tools and advanced technology like modern thermostats that enhance service efficiency. They also highlight the critical role of proactive customer service and feedback in building a strong company culture, ultimately driving success and loyalty.