In this engaging discussion, Tony Lambert, the CTO of TechSmith, shares insights on how his company stays ahead by prioritizing innovation driven by customer needs. He explores the evolution of screen capture technology, its growing importance in hybrid work, and how TechSmith’s unique culture fosters loyal engineers. Lambert envisions a future where video AI aids in skill education. The conversation also touches on the balance between user experience and enterprise requirements, along with the significance of advanced tools addressing security concerns.