Tony Douglas

Tony Douglas, CEO of Riyadh Air and a leader in airline innovation, discusses the ambitious launch of Saudi Arabia's new national carrier. He outlines plans to connect over 100 cities within five years, emphasizing a rigorous Air Operator Certificate (AOC) process. The conversation dives into the airline's commitment to digital transformation, including hyper-personalization of travel experiences. Douglas also reveals strategic partnerships with established airlines and the importance of unique loyalty programs to enhance customer engagement and future growth.