Tom Ronen

Tom Ronen, the head of customer success at monday.com, shares insights on the synergy between product and customer success teams. He emphasizes the need for shared KPIs to focus on user engagement and customer satisfaction. Tom discusses fostering a culture of transparency, where communication flows freely and customer feedback directly influences product development. He offers advice for leaders in product-led organizations to prioritize collaboration and gives tips for customer success teams to ensure their voices are heard, helping drive feature improvements.