Tom Pettit
Chief Operations and Supply Chain Officer at Xylem
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Dec 13, 2023 • 18min
Collecting Data for B2B Customer Experience Challenges - with Tom Pettit of Xylem
Tom Pettit, Chief Operations and Supply Chain Officer at Xylem, discusses the challenges faced by B2B leaders in providing high-quality customer experiences. He explores data analysis to improve equipment uptime, revenue opportunities, and address industry skills crunch. Tom also talks about leveraging AI, machine learning, and augmented reality to assist technicians and optimize asset utilization.
