Tom Garland

Tom Garland, Global Service Delivery Manager at Willis Towers Watson, shares his expertise on evolving from traditional PBX systems to Microsoft Teams Phone. He discusses the complexities of integrating legacy systems and how the pandemic accelerated the need for cloud-based solutions. Tom highlights the importance of aligning projects to business needs and managing user expectations, especially in diverse regions like India. He also emphasizes compliance with call recording regulations and enhancing user experiences through innovative technology.