Tom Enright

In this engaging conversation, Tom Enright, Vice President of Retail Supply Chain at Gartner and a retail logistics expert, delves into the crucial topic of returns management. He emphasizes the shift from processing returns to prevention, leveraging analytics and technology. The discussion highlights the rise of returns fraud, the necessity of dedicated leadership in this area, and how effective returns strategies can enhance secondhand sales. Tom also touches on evolving consumer expectations and the growing influence of marketplaces on retail dynamics.