Tom Eggemeier

Tom Eggemeier, CEO of Zendesk, leads the charge in revolutionizing customer support through AI. He shares valuable insights on shifting from traditional chatbots to reasoning AI agents, discussing how AI can sometimes outperform humans in empathy. Tom dives into real-world successes and failures of AI in customer service and highlights innovative pricing models to align satisfaction with business goals. He emphasizes the need for companies to adapt to AI, addressing challenges like data integrity and workforce evolution in this rapidly changing landscape.