Todd Purcell

Todd Purcell, Head of Digital Strategy at TD Bank, shares insights into the bank's innovative approach to combining technology with human experiences. He discusses the challenges financial institutions face in a digital age and emphasizes the importance of personalization. Highlights include TD's successful initiatives like digital disputes and revamped mobile experiences, all designed to enhance customer satisfaction without losing the human touch. Todd also touches on leadership’s critical role in fostering a culture that prioritizes meaningful connections.