Todd O'Donnell

Todd O'Donnell, who transitioned from tech sales at IBM and Oracle to lead one of Canada’s top insurance agencies, shares invaluable insights. He emphasizes treating account management like a business, focusing on building referral-driven relationships. Todd discusses the importance of trust in hiring, using Sandler sales training for effective communication, and developing a supportive coaching culture. Learn how he creates a unique client experience and fosters team growth without micromanagement, proving that accountability and consistency drive success.