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Tingting Lin

Principal Journey Management Coach at TheyDo, expert in helping organizations achieve better ROI with journey management.

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Apr 4, 2025 • 48min

Defining The Business Challenge / Journey Management Playbook / Episode #1

In this engaging discussion, Tingting Lin, a Principal Journey Management Coach at TheyDo, shares her wealth of experience in guiding organizations toward effective journey management. She tackles the common struggles that customer experience professionals face, revealing innovative strategies to enhance stakeholder engagement and demonstrate tangible business impact. Listeners will benefit from practical insights on aligning business challenges with goals and employing data-driven decision-making to drive operational improvements and customer retention.