Tingting Lin
Principal journey management coach at TheyDo, a collaborative workspace for customer journey management powered by AI. Helps customers utilize the platform effectively by offering expertise in journey management.
Best podcasts with Tingting Lin
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Apr 4, 2025 • 48min
Defining The Business Challenge / Journey Management Playbook / Episode #1
In this engaging discussion, Tingting Lin, a Principal Journey Management Coach at TheyDo, shares her wealth of experience in guiding organizations toward effective journey management. She tackles the common struggles that customer experience professionals face, revealing innovative strategies to enhance stakeholder engagement and demonstrate tangible business impact. Listeners will benefit from practical insights on aligning business challenges with goals and employing data-driven decision-making to drive operational improvements and customer retention.
May 29, 2025 • 1h 7min
From Data to Structure: AI Sensemaking For Your Journeys / Journey Management Playbook / Ep. #03
Tingting Lin, a Principal journey management coach at TheyDo, dives deep into transforming raw data into actionable insights using AI. She shares how to craft structured customer journey maps from qualitative data, emphasizing the importance of collaboration and understanding insights. The conversation explores the critical role of context in data interpretation and the impact of well-structured journeys on decision-making. Lin also highlights strategies for enhancing member retention and addressing user pain points, showcasing AI's potential to accelerate journey management.
