Tiffany Menyhart

Tiffany Menyhart, Chief Customer Officer at The Hershey Company, brings 30 years of CPG expertise to the discussion. She dives into how Hershey is integrating AI and modernizing customer experience across retail, e-commerce, and on-demand platforms. Tiffany shares impressive statistics, like a 30% surge in on-demand sales and 40% increases in seasonal retail performance. She also discusses innovations like augmented reality merchandising tools and a focus on nurturing strong cultural dynamics and psychological safety within her teams.