Thomas Rimmer
Design Director at Intercom
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Jan 28, 2024 • 51min
Inside Intercom’s culture of design in the era of AI and PLG | Thomas Rimmer (Design Director at Intercom)
Design Director at Intercom, Thomas Rimmer, discusses design-led culture, transparent roadmaps, AI integration, and the importance of mentorship in personal and professional growth. Topics include product-led growth strategies, experimentation, and optimizing customer service using AI.
