Thomas Hughes

CEO of Appeals Centre Europe and founder of one of the first DSA-certified out-of-court dispute settlement bodies, speaking about the Centre's processes and transparency report.

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Oct 8, 2025 • 33min

What We Can Learn from the First Digital Services Act Out-of-Court Dispute Settlements?

Thomas Hughes, CEO of Appeals Centre Europe, shares insights about the new transparency report revealing that over 75% of moderation decisions were overturned in the first 1,500 disputes. Paddy Leerssen, a postdoctoral researcher, discusses the significance of Article 21, emphasizing its role in making dispute settlements more accessible for users. They explore the challenges of platform compliance, the implications of GDPR on data sharing, and how the system can bolster free speech by correcting unjust content removals.

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