Thomas Doherty

Thomas Doherty, an AI and operations expert renowned for driving AI transformations in outsourcing, discusses how AI is poised to revolutionize traditional outsourcing models. He emphasizes AI as the 'great equalizer,' breaking down language barriers and leveling the global playing field. Thomas highlights the importance of viewing AI as a partner to enhance human capabilities, advocating for thoughtful process mapping and engagement with frontline workers. His insights on obtaining clear goals and focusing on core solutions offer practical strategies for future success.