Theresa Parker

Theresa Parker, a seasoned technology executive with 25 years of experience, and Sudhi Balan, the CTO for AI & Cloud at Rocket Software, delve into the challenges of creating high-quality AI applications. They discuss retrieval augmented generation's role in enhancing text quality and its practical applications in customer support. The duo also highlights the significance of robust data governance, innovative testing strategies, and the transformative potential of AI in streamlining processes like loan approvals and improving customer service.