
Tessa Thorburn
Head of Customer Success at Loom
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Oct 16, 2023 • 41min
Scaling CS: Tessa Thorburn with Loom
Tessa Thorburn, Head of Customer Success at Loom, shares insights on scaling CS. Topics include role specialization, use case webinars, listening to customers at scale, re-onboarding, technology, and communication through change.