David Kenmir, Partner in PwC’s Authorisation and Conduct practice, and Tessa Norman, Manager in our Financial Services Regulatory Insights team, discuss the challenges and opportunities of the FCA's consumer duty proposals. Topics include subjective judgment calls, monitoring outcomes, preparation steps for firms, and the impact on supervisory interactions with the regulator. The podcast also explores value assessment in the financial industry, embracing the purpose of consumer duty regulation, and the connection between consumer duty and ESG initiatives.
