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Teresa Anania
Chief Customer Officer at Sophos, a cybersecurity company. Leads AI-driven customer engagement initiatives and focuses on practical strategies for team empowerment and customer experience enhancement.
Best podcasts with Teresa Anania
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Aug 27, 2025
• 43min
How to Transform Customer Experience at Scale ft. Jeffrey Bussgang & Teresa Anania | Ep. 145
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Join Jeffrey Bussgang, a Harvard lecturer and co-founder of Flybridge Capital, and Teresa Anania, Chief Customer Officer at Sophos, as they dive into the reality of AI in business. They discuss how to cultivate an 'AI native' culture that values human judgment alongside innovation. Teresa shares insights on overcoming resistance to AI and enhancing customer engagement through practical automation strategies. The duo also explores balancing technology with human touch, ensuring companies can thrive in a rapidly changing landscape.
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