Ted McRae

Ted McRae, Director of Demand at Makers Hub and a 30-year veteran in accounting technology, shares insights on knowledge retention in firms. They discuss the low documentation rates in organizations and how AI can capture critical operational knowledge before it walks out the door. Ted emphasizes the transformation to an AI-first mindset, showcasing tools like ChatGPT to improve documentation and security. The conversation highlights the importance of balancing technology with a focus on people and client service for future success.