Tauseef Charanya

In this session, Tauseef Charanya, a former BCG principal and case coach, guides guest Bao through a live case on whether an airline should adopt credit-card-only in-flight payments. They discuss critical topics, such as passenger segmentation, the financial impacts of cash removal, and operational efficiencies. Tauseef shares insights on structuring analyses under pressure, and Bao presents a compelling recommendation by balancing cost savings against potential revenue loss, all while navigating customer experience concerns.